Dispatch Supervisor

Boca Raton, FL

Full-time $70,000.00 - $90,000.00

Posted 12/06/2024

Job Title: Dispatch Supervisor
Job Location: Boca Raton, FL
Compensation: $70k - $90k
Requirements: 5+ Years' of experience in a similar dispatch role. Experience working for a construction/restoration or emergency related dispatching is a plus.

This is a full time / permanent position for a well-established construction / restoration company.

Due to consistent growth, they are currently hiring for a Dispatch Supervisor. This person will be supervising staff responsible for responding to emergency and non-emergency situations. This person will act as a first line supervisor for overseeing daily operations to ensuring compliance with established procedures and policies.

Perks / Benefits

Compensation: $70k-$90k
Health benefits
401k
PTO
Growth opportunity and excellent company culture

What You Will Be Doing

Serves as the primary supervisor for designated dispatch staff, managing daily operations, activities, and personnel on an assigned shift to ensure adherence to established guidelines, procedures, and policies.
Oversees, assigns, reviews, and participates in the work of dispatchers handling emergency and non-emergency calls.
Manages effective supervision and administration, including staff development, performance management, employee relations, prioritizing, and assigning work-related tasks.
Approves and monitors leave requests.
Provides guidance to staff on challenging issues and makes decisions in exceptional situations to manage and implement appropriate services and assistance.
Logs all Project Directors' statuses on the daily operations calendar.
Assists dispatchers with complex calls and dispatches; acts as the technical expert for dispatching operations; and conducts quality assurance reviews of dispatches.

What You Need for this Position

5+ Years' Experience in a dispatch role
Experience in an emergency dispatch related role is preferred
Supervisory / leadership experience
Experience with a construction company/restoration company would be helpful but is not required
Bachelor's degree is strongly preferred

For this position you must be currently authorized to work in the United States. We do not sponsor for this position.

Additional ways to apply

Preferred Skills

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Job ID: DH1-1832490

Employees will receive paid leave to the extent required by state or local law. This job was first posted by CyberCoders on 12/06/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.